Custom Trading Computers, Inc. warrants that the hardware components will be free from defects in materials and workmanship. We do not outsource our warranty to third party companies that really don't care to help you. Our warranty covers parts, labor and shipping as a result of a defective part. We also handle our own technical support for our computer systems hardware, assembly and setup.

Warranty Length

Your warranty and return policy begins on the printed date of your sales receipt which is the date that we receive payment for the product. The computers come with a 30 Day Guarantee and a 1 year or 2 year or 3 year warranty which is available for purchase with any system.  The 30 Day Guarantee is included in the 1 year, 2 year and 3 year warranties at no additional cost.

Replacement Parts

All replacement parts require an RMA (return merchandise authorization) number from Custom Trading Computers, Inc. prior to shipping out any defective parts to us.  We will issue the RMA number to you via e-mail once we approve the return.

If we find that a part is defective, and you are capable of swapping out the part yourself, we will send a replacement part out to you. The replacement part will include a return shipping label so you can return the defective part to us at no cost to you. If the defective part is not shipped back to Custom Trading Computers, Inc. within 7 days, you will pay the full cost of the component via credit card which we require prior to shipping out the replacement part. Custom Trading Computers, Inc. is not responsible for any damages stemming from improper installation of the new part. It is your responsibility to know how to safely work with the hardware you are replacing, and if you do not have that knowledge or experience, you should not attempt to swap out a part on your own.  We will be available to walk you through installing the replacement component; however, it is your responsibility to know how to safely work with hardware you are handling.

If you are not capable or do not have the confidence in swapping out a component yourself, or you have consulted with Custom Trading Computers, Inc. without a definite cause of problem, you may take your machine to a local computer shop for repair. Custom Trading Computers, Inc. will pay up to 50% of the labor portion of the bill that is presented to you, up to $50 per incident. We require the receipt from the computer shop to verify the work that was done prior to mailing you a check.

There will never be any software RMA's issued due to the license agreements of each piece of software. Custom Trading Computers, Inc. is not responsible if you mis-use or misplace your original CD's or key codes.

Shipping Caused Damages

Shipping damages can occur, regardless of how much stuffing or padding the computer shipped box may have.

If there is major shipping damage (the computer will not even function), then please notify us immediately (within 48 hours). We will contact the shipping carrier for insurance and/or claim purposes. Depending on the severity of the damage and insurance/claim turnaround time, we may send out a replacement computer system as soon as possible to you and will have you ship the computer system back to us. We will pay for all shipping costs related with cross shipping. If you fail to contact us within 48 hours after receiving a damaged shipment, the system and contents are your full responsibility.

Limitation of Liability

Custom Trading Computers, Inc. is not responsible for damages or costs that are the result of accidents, misuse, or abuse of your computer. Modifications, overclocking, BIOS or firmware updates, or repairs made to your system by anyone other than Custom Trading Computers, Inc. will void your warranty if not cleared through a Custom Trading Computers, Inc. representative. Because of the nature of the component, we will not warranty or replace power supplies. Any replacement or warranty services will have to be handled via the power supply’s original manufacturer. Other damages that Custom Trading Computers, Inc. are not responsible for include: fire damage, water damage, electrical damage, normal wear and tear, theft of partial theft, droppage or tipping of computer system, smashed, crushed, physical damage, melted or any other acts, whether accident or intentional. Custom Trading Computers', Inc. liability shall never be greater than the 50% of the original purchase price (minus software price). Custom Trading Computers, Inc. is not responsible for any losses of data, loss of profit, loss of revenue, lose of use of the hardware system, loss of the use of related equipment, loss of "down-time" or purchaser's time, or complications that arise as a result of a computer failure or a delay in production or repair of your system.

Termination of Warranty

The warranty is not transferable to anyone other than the original purchaser and will be terminated if the computer changes ownership.

Custom Trading Computers, Inc. holds the rights and privileges to terminate the warranty at any time for a pro-rated refund of the remaining value of the warranty. We may terminate the warranty at our discretion, if we find that the customer is unable to effectively and professionally work with us. If we terminate the warranty, we will certify mail you a pro-rated refund of the remaining value of the warranty.  If CTC issues a pro-rated refund to you, you will receive the amount you actually paid for an upgraded warranty.

Mail-In & Trade-In

We have a mail in program for you to take advantage of during and possibly after the initial warranty period chosen. This period will be shown on your quote, order and/or invoice. With this program you may mail the computer into us and we will repair the unit with no labor costs associated. The only costs that you will incur are freight costs to and from us as well as any components if necessary.

Our Trade-In program is designed so that you may trade-in your model unit to upgrade to a newer model in the future (the time-frame alloted will be shown on the order invoice). We give a depreciation scale offer for your unit. This allows you to keep up on the leading edge technology while regulating costs.

ClearView Warranty

ClearView multi screen monitor arrays are warranted through the monitor and stand manufacturers.  Please visit Samsung.com, Acer.com, BenQ.com and Ergotron.com to read on their warranty terms.  Please also review the current up-to-date pixel defect policy that Samsung recognizes.  Custom Trading Computers, Inc. will do a direct replacement for Samsung monitors within the 30 day grace period from the date found on the invoice incase you receive a manufacturer defective DOA unit.  After the 30 days grace period, any support, drivers or warranty issues should be directed toward the appropriate original manufacturer.

Technical Support